Inclusive Design: building a better digital world

A presentation at Sitecore Global Virtual Summit by Michael Miles

There are many differences that impact the way people experience the digital world, including (but not limited to) age, gender, vision, dexterity, location, and education. Each difference affects digital inclusion and experiences. As creators of the digital world it is our job to build products that are usable by, and inclusive of, as many people as possible. To do so, it is important that we plan for the many differences that make up our users.

Inclusive Design is the process of creating products and/or services that are accessible to, and usable by, as many people as reasonably possible… without the need for special adaptation, architecture, development or specialized design.